"We sent Zapata Data a list of requirements and access to our current SaaS to give them a good feel for needs and overall goals. The solution that was presented to us during both the development phase and the final version, has far exceeded our greatest wishes. Our callers love it. Our managers can see everything they need to. And our clients have never been happier with explicit access to their own projects online. In addition, we have used Carlos for many things that are outside of development [brochures, flyers and pop-up booth art] that we could never have done without him. He is creative, imaginative and easily gets in tune for whatever our vision is and goal for the company. His responsiveness to our needs is comforting in this age of diminishing customer service."

- Kathleen Brown-Reid, President of Hot Calls, Inc.

Hot Calls Inc, an out-bound call center company with both local and national callers, was introduced to us during ITEX 2008 in Las Vegas. They have over 20 years of experience in the cold-calling business, and have run through their share of both in-house development and online software. With services like appointment setting, data mining and disaster recovery follow-ups, they needed a way to track callers, individual calls, clients, lists, resolution codes, scripts, payroll and multiple projects all in one area - something their "leased" software didn’t quite exactly cover.
 

Why go custom?

Sure, their previous solution helped them get started and even helped grow their business, but they had outgrown that solutions offerings.  Feeling like they were at a dead end and at a time where saving money was critical, they wanted to "own" their software, not lease it or rely on software currently built for the masses when they had something very unique going.

To be more competitive in their marketplace, they decided to build a piece of web-based software that does exactly what they need it to and would grow alongside their business – keeping them from any "dead end".   After several meetings, wire frame layouts and conference calls, Hot Calls confidently chose us to be their complete solution provider.

Proof in Numbers...

Since its launch in December of 2008, Hot Calls has qualified over 40,000 unique contacts for over 25 different companies. All told, there have been over 74,000 actual phone calls to those contacts which are all tracked and reported on daily.

Saving time on the phone...

As a B2B call center, their clients are usually calling to see how things are going, how many calls have been made today, etc.  Hot Calls noticed that the time on the phone with the client, would be better spent actually making more calls.  In light of this revelation, we developed a control panel for Hot Calls to control what aspects of a project a client can review online. 

Those 25+ clients have their own completely customized portals where they can login to see what is going on with their leads.  This saves Hot Calls precious time. Now, instead of having meetings with callers to get updates, their clients can go right to the website and see more than what they need to see about each call and the overall project's progress.  Best of all, it’s always current.

From a management standpoint, Hot Call's supervisors need only to login and access a few screens to see how all their callers are doing nationwide, whether scripts are effective, whether the questions being asked are answered and much more. 

Below is a general list of the features this software has:

If you have an outbound team of callers and want to see how this software can work for your business, Call us to schedule a demo 720-221-4599. For references on this project, contact HotCallsInc